GOT YOUR BAK LIFETIME GUARANTEE
CamelBak has built its reputation by engineering products that exceed consumer expectations for quality and durability.
In 2011 - CamelBak introduced the Got Your Bak™ Lifetime Guarantee for all reservoirs, backpacks, bottles and accessories*. The Got Your Bak™ Lifetime Guarantee covers all reservoirs, backpacks, bottles and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.
*excludes bite valves.
CamelBak will repair or replace at its discretion any manufacturing defect in these products free of charge. The Got Your Bak™ Lifetime Guarantee does not cover damage caused by normal wear and tear, accident, combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from an authorised CamelBak dealer.
You can return an item purchased on camelbak.co.nz for assessment if you believe it is defective, faulty or not fit for the purpose advertised.
Submit your warrantly claim via the Warranty Claim Form below.
If you are looking for replacement parts, you can shop them here.
If you wish to return an item purchased elsewhere, you will need to contact the original place of purchase.
Complete and submit the Warranty Claim Request Form below.
You will need:
- Your original purchase order number
- Description of fault and how it occurred
- Photo of the faulty item. This can facilitate a faster assessment process and often means we do not require the return of the goods.
While we strive for efficient and quick turnaround times we will respond to your warranty query within 48 hours.
Subject to assessment, we will repair, replace, exchange or refund the item up to the original purchased dollar value as required under New Zealand Consumer Law. Please allow 1-2 weeks for the warranty return to be processed following receipt of eligible items and 3-5 business days for any credit due to be posted to the card used on your original order once the refund is processed. Assessment requiring consultation with the manufacturer can take additional time, please bear with us.
CamelBak is not liable for any returned item that is lost in transit. We recommend goods be returned using a trackable method to confirm receipt of delivery. All goods returned for assessment under our Warranty Policy must be clean and dry – items returned wet, dirty or otherwise unhygienic will not be processed.
Faulty, damaged or not fit for purpose goods purchased on camelbak.co.nz are covered by manufacturer warranties.
In addition to the Manufacturer Warranty, the New Zealand Commerce Commission provides you with additional warranties against defects as required under the New Zealand Consumer Law. Full details of your consumer rights may be found at comcom.govt.nz